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AmeriGas FAQ's

Answers to frequently asked questions regarding your AmeriGas account.

What are next steps after I enroll?

AmeriGas: Nothing more to do, you’re all set! Hilltop submits your information within 12-24 hours and you’ll be in the AmeriGas system in 24-72 hours. You’re covered under member pricing from the t...
Will my membership cover deliveries prior to my enrollment?

NO. Membership can not be back dated and will only cover deliveries of fuel moving forward. No exceptions.
How do fuel providers determine my discounted rate?

The pricing tier for the current year is determined by your propane usage from the previous year. Fuel Providers maintains the authority to modify the pricing tier you've chosen based on last year'...
Can I enroll a business?

YES. A business can enroll under an AmeriGas plan. If your business uses over 4000 gallons of propane the Member rate is $200.
Can I join if I don't use AmeriGas?

Yes, there are a few more steps involved in changing providers and setting up service, but the savings are well worth it. Reach out to to the fuel providers Customer Service to create your account....
New customer, setting up service with Amerigas.

New to AmeriGas Customers Only Contact Keith by phone, text, or email to obtain the "New Customer" phone number. Customer service will furnish you with "Next Step" instructions. Here's the process:...
Fixed vs. Variable Rate

Fixed Rate: This is your "Locked Into" rate and remains unchanged throughout the duration of your membership as specified by the Terms of your AmeriGas Agreement (July 1 - end of June). This plan i...
What is my delivery timeframe?

AmeriGas Customers Only If you place your order online, you will receive an email confirmation and a delivery window (date range) will display in your online account. If you are an automatic deliv...
Can I request a delivery online if I'm enrolled in automatic delivery?

AmeriGas Customers Only Customers with automatically scheduled deliveries do not need to place an order, our system automatically generates your delivery order. You can view your scheduled deliveri...
Can I place an order online for propane delivery?

AmeriGas Customers Only Yes, eligible customers can request a propane delivery online. If you are eligible to request a delivery online, you will see the "Request A Delivery" option within the Deli...
How do I cancel or modify and existing delivery order?

AmeriGas Customers Only To cancel or modify an existing online or telephone delivery order, please call our customer service agents at 1-800-263-7442 or chat with us, online.
What should I do if I'm an Automatic Delivery customer but am worried about running out before my delivery?

AmeriGas Customers Only If you’re an Automatic Delivery customer, confirm on the "Account Summary" or "Scheduled Deliveries" pages that you have a delivery pending. If an order is listed, we are wo...
I am almost out of propane.

AmeriGas Customers Only If you do not have an order listed and your current tank % is <10%, please contact customer service at 1-800-263-7442 for an urgent delivery. Please ask the office to review...
My last fuel delivery was not at the discounted member rate, now what?

AmeriGas Customers Only Please contact Customer Service and confirm your status as an active Hilltop Member. Call: (866) 771-2010 and press “zero” to speak with an operator and bypass the automated...
Can I view my bill online?

AmeriGas Only Yes. Login to your MyAmeriGas account. Select the Billing & Payments dropdown menu, then select the View Invoices option.
Do I have to make my monthly payment if I have a credit on my account?

Amerigas Customers Only Yes. Even if you have a credit balance on your account, you need to make your monthly payments in order to remain enrolled in a budget pay (Conveinece Pay or AmeriGuard) pro...
Do I have to pay my invoice if I have a credit on my Pre Buy contract?

Amerigas Customers Only Yes. As a Pre-Buy customer you may receive invoices for items not included in your contract, such as service, which are due on the date specified on the invoice. You can see...
How do I sign up for Convenience Pay or Automatic Delivery?

Amerigas Customers Only Eligible customers can sign up for Automatic Delivery or Convenience Pay online in their MyAmeriGas account. You can enroll in Automatic Delivery by selecting the "enroll i...
Tank Rental & Fee Waived.

Amerigas Customers Only AmeriGas does charge a tank rental fee that varies from state to state. Hilltop has arranged a waiver of this fee if certain usage terms are met by the customer. Connecticu...
What is Tank Rental?

Amerigas Customers Only When the tank is owned by AmeriGas and leased to the customer, you agree to pay annual tank rent during the period the leased equipment is installed at your residence. The a...
What does "tank owner" mean?

Amerigas Customers Only The propane equipment on your property is either leased and owned by AmeriGas (Company Owned), or owned by you (Customer Owned). If Company Owned Equipment displays on the “...
How is my tank level estimated?

Amerigas Customers Only AmeriGas uses predictive software that takes into account the appliances that you use in your home as well as weather. Prior use may also be used as part of the equation. If...