Submit Help Request

Help Desk

Submit Help Request

Hilltop Energy FAQ's

Get answers about membership, how to enroll, membership term, and more.

When does Hilltop Membership "Open" and "Close"?

AmeriGas Membership price protection is valid from July 1 through the end of the following June. Enrollment opens officially July 1 and ends at the end of November with a date TBD. Irving Energy Me...
Will my membership cover deliveries prior to my enrollment?

NO. Membership can not be back dated and will only cover deliveries of fuel moving forward. No exceptions.
What are Hilltop membership fees?

Membership fees are annual and renew automatically (Subscription) in May. "Membership" covers 1 household, location, or physical address with a single fuel plan. Membership with 1 fuel plan: $50* ...
Are all my properties covered under Membership?

NO. Basic membership includes 1 fuel plan for a single address, household or residence. You can however create another membership for each property.
Can I get a refund?

YES if you request a refund no later than August 1st. under a current membership season. ex: If you join in July 2024 and change your mind you can request a refund as long as it’s by August 1, 2024...
How do fuel providers determine my discounted rate?

The pricing tier for the current year is determined by your propane usage from the previous year. Fuel Providers maintains the authority to modify the pricing tier you've chosen based on last year'...
How do I cancel my membership?

You can cancel your Membership anytime by logging into your account or contacting Hilltop. Refunds for a current membership year must happen prior to Aug 1, no refunds will be issued after that dat...
How do I manage membership profile and payment method?

You can log in to your account from the top menu bar. From there, you can recover your password and update your delivery address and payment methods.
Can I enroll multiple addresses?

YES. Please enroll your first property then complete the below form and Keith will get back to you.
Can I enroll a business?

YES. A business can enroll under an AmeriGas plan. Unfortunately Irving Energy does not allow us to facilitate business accounts. If your business uses over 4000 gallons of propane the Member rate ...
Can I join if I don't use AmeriGas or Irving?

Yes, there are a few more steps involved in changing providers and setting up service, but the savings are well worth it. Reach out to to the fuel providers Customer Service to create your account....
Can I join if I am already an AmeriGas or Irving Customer?

YES. None of your account preferences change except for the rate you pay for fuel.
Why is my only choice for membership a subscription?

Currently, 90% of members are subscribed to Hilltop's subscription model. We've received an influx of calls from non-subscription members who mistakenly believed they were enrolled, resulting in th...
I don’t see my order confirmation in my inbox?

Always check your spam/junk mail folder after you enroll, the confirmation email is sent instantly and if you don’t see it in your in-box it is probably in junk/spam mail folder.
Why didn’t I get a notification from Hilltop about membership being open?

Frequently, our emails may end up in your Junk or Spam folder and go unnoticed. The most reliable method to receive notifications is by following us on Facebook. Additionally, you can establish rul...
Is Hilltop Energy my fuel provider?

NO. Hilltop negotiates and arranges discounted fuel plans with the fuel providers. Your relationship with the fuel providers is independent of Hilltop, and any billing or delivery issues should be ...
Do I need to sign a contract?

Amerigas: Hilltop serves as the contract for members under AmeriGas. However, new customers who are moving over and require a new underground tank may need to sign a contract. Irving Energy: For fi...
How do I determine the size of my propane tank?

wddq
When should I order fuel?

AmeriGas Customers Only In the winter time you should place an order when your tanks are no lower than 30%. In the summer when usage is lower you can order around 20%. If you have an online account...